Frequently Asked Questions
How do I contact you?
Communication as far as: The arrival time. Method of entry or schedule changes (on your end). Compliments, comments, questions and/or constructive criticism; should be directed to your team.
We do our very best to answer all phone calls and emails received between 8:00 a.m. and 7:00 p.m. Please, leave a voicemail or send an email outside these hours, we will respond within 24 hours.
Another great way and usually the easiest way to get a hold of us is to text us.
Owner-Julie directly: 757-753-7403
Owner-Ric directly: 757-706-0841
Will I have the same Cleaner each visit?
We make every effort to assure you have your regular cleaning professional each visit. This way, TRUST is established. We learn your likes, dislikes, particulars, and pet peeves. Creating a consistent clean every time.
Due to illness, vacations, promotions, etc... We may occasionally need to replace your cleaning professional. If we must replace a team member, we make every effort to insure they know all the specifics of your home with your, detailed service card.
We will always be respectful in your home. There is not any smoking or eating in your home; we are very careful with our drinks in your home. We do not watch TV or play the radio. They do not answer the phone or door. Our only purpose while in your home is to clean.
Do you have a guarantee
We have built our business on reputation by providing our clients with the best possible service available, anywhere. We realize that because we are human, things will from time to time get missed.
We are here to serve you and your input is invaluable and appreciated.
We Always encourage you to leave a note with comments, needs, likes, dislikes.
If we overlook anything. Please let us know, within 24 hours and we will happily come out and re-clean the area that you are not satisfied with.
What supplies do I need to provide?
We bring everything we need to properly clean your home.
If you have specific products you prefer, just leave them out and we will gladly use them.
We pride ourselves in our state-of-the-art cleaning practices and are extremely conscientious of cross contamination. Nothing that comes into your home has been used in anyone else’s.
We ask that you provide:
NOTE: Please leave these items out for us to access with your payment.
WE OFFER SANTITARY PACKS DESIGNED JUST FOR YOU.
(Ask for further details)
When will my team be at my home?
Please allow us the flexibility of scheduling our cleaning between 8:00 a.m. to 12:00p.m. OR 12:00 p.m. to 4:00 p.m.
Please Note: This is ONLY our window of arrival. We have NO time limit while cleaning your home.
We try to schedule our cleanings in an order that requires the least amount of drive time to maintain our pricing.
If you require an AM or PM clean time, we will make every effort to accommodate your request, however no times are guaranteed.
How do I schedule a change?
Please directly communicate with your team for scheduling changes; our cleaning professionals have lives and would ask that you give us as much notice as possible.
Of course, we understand that life throws curve balls at times, and we will do our best to get you rescheduled, if we cannot stay on schedule but there are no guarantees.
If you are going out of town, rather than cancel we would like this opportunity to do some deeper cleaning projects such as, clean the oven or refrigerator, organize the pantry or linen closets, etc.
What do I need to do to get ready for “My Team” to come?
The better your house is picked up the better job we can do for you.
Look at it as:
1. Dirty & clean laundry put away.
2. Dirty & clean dishes put away.
3. TOYS off the floor.
If you just can’t get things organized before we come, I like to think of us, as; “out of the box thinkers”. We will let you know what we did ;]
Is there anything that you don’t clean?
Pet policy.
We love pets! They’re as important as your children (without all the hair).
What happens if something is broken?
If you have something that is priceless and/or irreplaceable, Please Put It Away Unfortunately, accidents happen. We will always let you know & we will do our best to repair or replace the item. *We are a fully Licensed, Bonded & Insured Company.
- Please inform us at your initial consultation of items in your home that we should avoid and/or are in ill repair, (i.e., a picture not professionally hung, loose knobs/handles, etc.)
What are your holidays?
We don’t work on: Christmas and the day after, Thanksgiving and the day after, New Year’s Day, Fourth of July, Memorial Day and Easter.
We will do the best we can to reschedule your cleaning if it should fall on one of these Holidays. Please give us as much notice as possible if you know that you have a special request around these dates.
What happens if I cancel or change my time?
Our cancellation policy is: After or upon, the 2nd last minute cancellation of your scheduled service. There will be a fee of 50% of your scheduled service billed to your account. Due before, our next cleaning. This will go directly to your Team.
If, we are locked out & cannot clean. You will be charged $50.00. This will go directly to your Team.
We understand that life brings challenges, and we would like to accommodate those challenges by moving you up a day or two or back a day or two. Depending on our schedule. Your time slot is yours; it is reserved Just for You. If you cancel last minute, it cannot be filled.
How do you get into my home / handle my security system?
We accept keys and door entry codes. Most of the time you can remotely unlock …. If you would like to program a guest code,
If your home is equipped with a security system, please ensure that it is in the “OFF” position when we come to clean. You can also set up a guest code and proper directions for use if you prefer for the alarm to be in the armed position.
If the code should change … Please let us know, to avoid being charged a lock out charge.
How do I pay for services?
Payment by check is due in full on the day of your service and should be left in the kitchen. Made payable to: A’ La Carte Clean
We are equipped to accept all major credit cards with a 5% convenience fee.
*AMEX Not accepted.
** In the event payment is not left at time of service, we will still clean, so we are able to stay on schedule.
To prevent a late or missed payment fee of $45.00, you can have a credit card on file with A’ La Carte Clean. If you would like, please fill out the attached credit card authorization form. The 5% convenience fee will still apply.
Please make checks payable to A’ La Carte Clean.
A fee of $45.00 will be charged for each check returned by the bank as NSF.
Communication as far as: The arrival time. Method of entry or schedule changes (on your end). Compliments, comments, questions and/or constructive criticism; should be directed to your team.
We do our very best to answer all phone calls and emails received between 8:00 a.m. and 7:00 p.m. Please, leave a voicemail or send an email outside these hours, we will respond within 24 hours.
Another great way and usually the easiest way to get a hold of us is to text us.
Owner-Julie directly: 757-753-7403
Owner-Ric directly: 757-706-0841
Will I have the same Cleaner each visit?
We make every effort to assure you have your regular cleaning professional each visit. This way, TRUST is established. We learn your likes, dislikes, particulars, and pet peeves. Creating a consistent clean every time.
Due to illness, vacations, promotions, etc... We may occasionally need to replace your cleaning professional. If we must replace a team member, we make every effort to insure they know all the specifics of your home with your, detailed service card.
We will always be respectful in your home. There is not any smoking or eating in your home; we are very careful with our drinks in your home. We do not watch TV or play the radio. They do not answer the phone or door. Our only purpose while in your home is to clean.
Do you have a guarantee
We have built our business on reputation by providing our clients with the best possible service available, anywhere. We realize that because we are human, things will from time to time get missed.
We are here to serve you and your input is invaluable and appreciated.
We Always encourage you to leave a note with comments, needs, likes, dislikes.
If we overlook anything. Please let us know, within 24 hours and we will happily come out and re-clean the area that you are not satisfied with.
What supplies do I need to provide?
We bring everything we need to properly clean your home.
If you have specific products you prefer, just leave them out and we will gladly use them.
We pride ourselves in our state-of-the-art cleaning practices and are extremely conscientious of cross contamination. Nothing that comes into your home has been used in anyone else’s.
We ask that you provide:
- Magic Erasers
- A 3 step, stepladder
- (3) O’ Cedar Spin Mop replacement heads. (Amazon link).
- Toilet brush
NOTE: Please leave these items out for us to access with your payment.
WE OFFER SANTITARY PACKS DESIGNED JUST FOR YOU.
(Ask for further details)
When will my team be at my home?
Please allow us the flexibility of scheduling our cleaning between 8:00 a.m. to 12:00p.m. OR 12:00 p.m. to 4:00 p.m.
Please Note: This is ONLY our window of arrival. We have NO time limit while cleaning your home.
We try to schedule our cleanings in an order that requires the least amount of drive time to maintain our pricing.
If you require an AM or PM clean time, we will make every effort to accommodate your request, however no times are guaranteed.
How do I schedule a change?
Please directly communicate with your team for scheduling changes; our cleaning professionals have lives and would ask that you give us as much notice as possible.
Of course, we understand that life throws curve balls at times, and we will do our best to get you rescheduled, if we cannot stay on schedule but there are no guarantees.
If you are going out of town, rather than cancel we would like this opportunity to do some deeper cleaning projects such as, clean the oven or refrigerator, organize the pantry or linen closets, etc.
What do I need to do to get ready for “My Team” to come?
The better your house is picked up the better job we can do for you.
Look at it as:
1. Dirty & clean laundry put away.
2. Dirty & clean dishes put away.
3. TOYS off the floor.
If you just can’t get things organized before we come, I like to think of us, as; “out of the box thinkers”. We will let you know what we did ;]
Is there anything that you don’t clean?
- We don’t, do your dishes (we would like them to be put away).
- We don’t, do your laundry.
- We don’t, clean litter boxes - areas soiled in urine / feces from animals.
- We don’t, clean TV or Computer screens.
- We don’t, clean Inside china cabinets.
- We don’t, clean around LEGO’S.
- We don’t, clean overly cluttered dressers or tabletops.
Pet policy.
We love pets! They’re as important as your children (without all the hair).
- If you have a pet that is the least bit aggressive, it will need to be absent from the areas we are cleaning.
What happens if something is broken?
If you have something that is priceless and/or irreplaceable, Please Put It Away Unfortunately, accidents happen. We will always let you know & we will do our best to repair or replace the item. *We are a fully Licensed, Bonded & Insured Company.
- Please inform us at your initial consultation of items in your home that we should avoid and/or are in ill repair, (i.e., a picture not professionally hung, loose knobs/handles, etc.)
What are your holidays?
We don’t work on: Christmas and the day after, Thanksgiving and the day after, New Year’s Day, Fourth of July, Memorial Day and Easter.
We will do the best we can to reschedule your cleaning if it should fall on one of these Holidays. Please give us as much notice as possible if you know that you have a special request around these dates.
What happens if I cancel or change my time?
Our cancellation policy is: After or upon, the 2nd last minute cancellation of your scheduled service. There will be a fee of 50% of your scheduled service billed to your account. Due before, our next cleaning. This will go directly to your Team.
If, we are locked out & cannot clean. You will be charged $50.00. This will go directly to your Team.
We understand that life brings challenges, and we would like to accommodate those challenges by moving you up a day or two or back a day or two. Depending on our schedule. Your time slot is yours; it is reserved Just for You. If you cancel last minute, it cannot be filled.
How do you get into my home / handle my security system?
We accept keys and door entry codes. Most of the time you can remotely unlock …. If you would like to program a guest code,
If your home is equipped with a security system, please ensure that it is in the “OFF” position when we come to clean. You can also set up a guest code and proper directions for use if you prefer for the alarm to be in the armed position.
If the code should change … Please let us know, to avoid being charged a lock out charge.
How do I pay for services?
Payment by check is due in full on the day of your service and should be left in the kitchen. Made payable to: A’ La Carte Clean
We are equipped to accept all major credit cards with a 5% convenience fee.
*AMEX Not accepted.
** In the event payment is not left at time of service, we will still clean, so we are able to stay on schedule.
To prevent a late or missed payment fee of $45.00, you can have a credit card on file with A’ La Carte Clean. If you would like, please fill out the attached credit card authorization form. The 5% convenience fee will still apply.
Please make checks payable to A’ La Carte Clean.
A fee of $45.00 will be charged for each check returned by the bank as NSF.